Production and Processing Timeline
All Rome & Tale jewelry is made to order. We always strive to fulfill your order as soon as possible. Please note that we allow ourselves (5-7) business days for production and processing before we ship out your order.
After your order has been shipped from our studio, domestic shipments may arrive between 1-10 business days, depending on which shipping method you have selected (USPS First Class, USPS Priority, FedEx 2-day, or FedEx Overnight).
For international orders we offer USPS International First Class (5-20 business days after ship date) and DHL (1-3 business days after ship date) options. Due to USPS policies, once a package is beyond United States borders, we can no longer track it. DHL orders, however, can be tracked. You will receive an email with your package’s tracking number. Once your order has shipped from our studio.
International Duties and Taxes
Rome & Tale is not responsible for the payment of duties and taxes imposed by the country where the order is delivered.Lost or
If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.
Urgent Orders and Special Requests
If you have an urgent order or a special request, please email us at firstname.lastname@example.org and we will try our best to accommodate you.
Please consider that each Rome and Tale piece is made to order. If you are unhappy with your purchase, we can offer site credit or a gift card in exchange for your return within 10 days of the arrival of your purchase.
Gold Vermeil: All sales are final for gold vermeil pieces.
Fine Jewelry: Certain fine jewelry pieces may be exchanged in our discretion within 10 days of purchase, subject to a 15% stocking fee.
You are responsible for all shipping costs (domestic and international) for returns and exchanges.