Customer Care


Ring Sizing
If you are unsure of your ring size, please visit your local jeweler for a fitting.

Incorrect sizing and Resizing
Please note that we do not accept exchanges for incorrect sizing. We do offer resizing for a $50 fee.

Jewelry Care


Vermeil
Vermeil jewelry is durable and high in quality, however, it is important to treat it with a little extra care. Always make sure to remove your gold vermeil jewelry when bathing or applying lotions and perfumes. We cannot guarantee how long the gold layer will be in impeccable condition, as it depends on how it is worn and handled. To keep your jewelry looking as fresh as possible we recommend placing the piece safely inside the pouch given with every order. Vermeil jewelry is perfect for the average consumer because it allows them to buy fashionable, high-quality pieces at an affordable price.  

Silver
To prevent Silver jewelry from oxidizing, we recommend you to store the product inside the accompanied jewelry pouch when not worn. In case of heavy oxidation, please use reducing agent (silver polishing cloth or a silver sparkle bath) to clean the piece, which should be stocked at most local goldsmiths. 

REPAIRS
Fine Jewelry & Silver Only
If your Rome and Tale piece gets damaged or need to make any alterations, or require a repair, please reach out to us via email: info@romeandtale.com. Please note that the customer is responsible for the cost of the repair as well as the shipment, unless it is within 10 days of purchase and it has been determined that there is an issue with the product. There are no repairs made on Gold Vermeil Pieces. Rome and Tale is pleased to offer a one time complimentary *cleaning* within one year of your purchase.