SALES TAX Romeandtale.com does not charge for sales tax for items being delivered to New York, New Jersey, Florida, California, and Illinois, where customers are subject to their respective sales tax. Prices on this site do not include international taxes and tariffs. The customer is responsible for paying taxes and tariffs on the declared value of international orders. If the customer declines tax and tariff payment and the package is forfeited at customs, the customer will be responsible for the cost of return shipping to the us.
PAYMENT Payment can be made with your PayPal account (Visa, MasterCard, American Express, Discover). PayPal is a safe and secure way of processing transactions online and free for customers. All PayPal purchases can be made via email to firstname.lastname@example.org. If you do not have a confirmed PayPal address, then please use the credit card purchase option instead.
ORDER CANCELLATION You are able to cancel your order if your order status is “in process”. Once your order has been shipped we are unable to cancel it.
WARRANTY All products have a ONE YEAR warranty: for any scratches, or plating wear off/crak, and color change. Products with any major metal crack are not eligible for the warranty.
ORDER STATUS To follow up with the status of your order, please wait for a confirmation email. To cancel your order, please send an email with your order number and information, to email@example.com
PRICE ADJUSTMENTS At this time Romeandtale.com Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
UNLISTED STYLES Trying to locate a style OR product not featured on romeandtale.com? Please contact us via email firstname.lastname@example.org and we will help you to locate it.
PRODUCT IMAGES The actual product may vary slightly from the photos due to the brightness.
PACKAGING Each piece arrives in a signature Rome & Tale box or tin to ensure safe travel, storage, and awesome gift packaging if needed!
JEWELRY CARE Avoid direct contact with water and chemical products e.g. soap, perfume, abrasive products. Avoid impact with hard surfaces Protect them from moisture and keep away from all sources of heat such as radiators and windows Do not wear jewelry when in the swimming pool, Jacuzzi, sauna/steam room or while bathing or showering. Chlorine, detergents, oils & perfumes can all cause tarnishing & damage. Make-up, perfume & hairspray all contain chemicals, which may dull the finish of jewelry. Gently wipe jewelry clean with a soft cloth after each wear to remove make up & oils (from skin). Thoroughly dry jewelry after exposure to water. Coil chains gently to prevent damage in storage.
SHIPPING Orders will be processed 3-7 business days after payment, Monday to Friday. We will not process or ship any orders on national holidays; however, if you need an item within a certain window of time (rush delivery in time for a birthday), please contact us first and we will work with you to make your deadline. For delivery, 5-10 business days additional for shipping approx. 5-7 business days on delivery. Please be aware that only Express International includes tracking to your doorstep. We can also "register" your package, which allows complete tracking - contact us for this option, avg $12 depending on destination. Customs is your responsibility - any additional fees or pickup required is up to you (once a package leaves the States, we no longer have access). Every international order does include a custom's number so if it's taking more than a few weeks for your package to arrive, chances are it requires your attention, contact us and we'll help you retrieve it. Happens infrequently, it depends on your country's policies, we apologize for the inconvenience. International Services: Express (3-5 days), Priority (6-10 days), First Class (varies, avg 1-2 business weeks). Rome & Tale is an independent company and every one of our items is carefully made by hand. Some of these items are made as you order. During the holiday season, Rome & Tale reserves the right to put your order on brief back order; we will let you know immediately if we are out of stock, informing you of when we expect to ship your finished items, and if you prefer, we will grant you a full refund. Once an order has been placed and shipped, there is no refund option. An exchange can be made within 14 business days from date of purchase. E-mail email@example.com for rush deliveries and shipping inquiries/estimates.