Shipping + Returns
Shipping orders will be processed 3-7 business days after payment, Monday to Friday. We will not process or ship any orders on national holidays; however, if you need an item within a certain window of time (rush delivery in time for a birthday), please contact us first and we will work with you to make your deadline. For delivery, 5-10 business days additional for shipping approx. 5-7 business days on delivery. Please be aware that only express international includes tracking to your doorstep. We can also "register" your package, which allows complete tracking - contact us for this option, avg $12 depending on destination. Customs is your responsibility - any additional fees or pickup required is up to you (once a package leaves the states, we no longer have access). Every international order does include a custom's number so if it's taking more than a few weeks for your package to arrive, chances are it requires your attention, contact us and we'll help you retrieve it. Happens infrequently, it depends on your country's policies, we apologize for the inconvenience. International services: express (3-5 days), priority (6-10 days), first class (varies, avg 1-2 business weeks). Rome & tale is an independent company and every one of our items is carefully made by hand. Some of these items are made as you order. During the holiday season, rome & tale reserves the right to put your order on brief back order; we will let you know immediately if we are out of stock, informing you of when we expect to ship your finished items, and if you prefer, we will grant you a full refund. Once an order has been placed and shipped, there is no refund option. An exchange can be made within 14 business days from date of purchase. E-mail firstname.lastname@example.org for rush deliveries and shipping inquiries/estimates.